Outlook For Mac Error Microsoft Outlook Must Be Closed Because An Error Occurred

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More specifically, Outlook may randomly crash or freeze when you want to check your email. Another similar issue is that Outlook may become too slow to respond on your Mac. Some users have also stated that they were unable to launch the software. Several factors may result in these types of performance problems. Nov 24, 2013 - Answered by a verified Mac Support Specialist We use cookies to give you the best possible experience on our website. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them.

Note

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more information about this change, read this blog post.

Symptoms

When you try to start any Office for Mac applications (Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Entourage, or Microsoft Outlook for Mac) in Mac OS X 10.6.x (Snow Leopard), you receive the following error message:

Cause

This error occurs if the Office program was moved or duplicated.

Resolution

Step 1: Check the program path

When the error message is displayed, view the comments under 'Problem Details and System Configuration.'. Note the 'Path' that is listed in the error message, and then close the error message box. The path must be as follows:

Macintosh HDApplicationsMicrosoft Office 2008

Macintosh HDApplicationsMicrosoft Office 2011

If the path in the error message differs, you must move the application folder to its correction location. To do this, follow these steps:

Locate the Office 2008 folder.
Click to select the folder.
On the Finder menu, click Edit, and then select Copy Microsoft Office 2008 or Copy Microsoft Office 2011.
On the Finder menu, click Go, and then select Applications.
On the Finder menu, click Edit, and then select Paste the Item.
Start the Office program to see whether the problem is resolved.

If the problem continues to occur, there might be duplicate entries.

Step 2: Delete duplicate entries

To delete duplicate entries, follow these steps:

On the Finder menu, click File, and then click Find.
In the search box, type the program name, and then press Enter. For example, type Excel.
In the results, look for duplicate instances of the Excel icon. If there is only one icon, go to 'step 3'. If there are several Excel icons, select a duplicate icon. On the Finder menu, click File, and then select Move to Trash.
Empty the Trash.
Start the Office program. If the problem continues to occur, remove and then reinstall the Office program.

Step 3: Remove and then reinstall Office

Office 2011

To remove Office 2011, follow these steps:

Quit all applications.
In the Finder, click Go select Computer.
Open your hard drive (Macintosh HD), then open the Application Folder.
Click to select Microsoft Office 2011 drag and then drop it to the Trash.
Reinstall Office for Mac 2011.

Office 2008

To remove Office 2008, follow these steps:

Quits all applications.
In the Finder, click Go, and then select Computer.
Open Macintosh HD, then open the Applications folder.
Open the Microsoft Office 2008 folder.
Open the Additional Tools folder.
Double-click the Remove Office file. The 'Remove Office' window will open.
Click Continue.
Follow the directions that are provided.
Reinstall Office 2008 on your computer.

I recently ran into a problem when using Microsoft Outlook on my laptop. It’s got Windows 7 and I am using Office 2010 at the moment. I went to open Outlook and I got the following error:

I hadn’t run into any problems with Office on my machine before, so this was a little strange. I had installed a few apps and installed some Windows updates, but other than that, everything was the same. If you’re having the same problem, read the possible solutions below and see if it works for you.

Download microsoft word 2011 for mac for free. Productivity downloads - Microsoft Word by Microsoft and many more programs are available for instant and free download. Microsoft office 2018 for mac free download full version. Download Microsoft Office for Mac 2011 14.5.3 Update from Official Microsoft Download Center. This is your 365. Mac OS X version 10.5.8 or a later version of Mac OS Note To verify that your computer meets these minimum requirements, on the Apple menu, click About This Mac. Microsoft Office for Mac 2011 Service Pack 1. Microsoft Word 2011 For Mac Free Download Full Version (English) is a word processing software developed by Microsoft. The file name is 2011macdvd581902.iso, which has 889.73MB, updated on 2010-10-26,for Mac, www.worddownload.com and can be downloaded for free.

Method 1 – Corrupt Profile

There is a file called profilename.xml that stores the settings for the Navigation Pane in Outlook. If this becomes corrupted (it might be 0 kb), then it can cause Outlook not to open properly. The location of the file on Windows XP and Windows Vista/7 is:

XP – C:Documents and SettingsApplication DataMicrosoftOutlook

Vista/7 – C:UsersAppDataRoamingMicrosoftOutlook

To fix the problem, you just have to reset the nav pane file. You can do this by going to Start and then Run or in Windows 7, clicking on Start and then typing in Run in the search box. Then type in the following command:

Now go ahead and try to startup Outlook again and see if the issue has gone away. If not, continue to try the other possible solutions below.

Method 2 – Turn Off Cached Exchange Mode

If you are in an office environment and you’re using Exchange with Outlook, then this problem can be caused by something called Cached Exchange Mode. This basically stores a local copy of your Exchange mailbox, which is useful on a laptop, but not on a desktop that is always connected. If you don’t need a local copy cached, then turn this off and you should no longer get the error. Below are the links to turn off Cached Exchange Mode in Outlook 2007, 2010, 2013 and 2016.

You may also get this “Exchange” error when you don’t even use Microsoft Exchange. Then you can safely turn off the cached mode and things will work fine.

Method 3 – Use ScanPST.exe

If the two methods above didn’t work for you, then you might have a problem with your actual PST file. In this case, scanPST is your best option to repair the problem. You can read the following post which goes into great detail on how to use scanpst with Outlook 2003, 2007, 2010, 2013 and 2016.

Method 4 – Create a New Profile

If you have a corrupt profile, you will keep getting this error until you create a new profile. You can do that by going to Control Panel and then Mail and then Show Profiles and then deleting all the current profiles. Before you delete any profiles, however, make sure you backup your PST file.

Method 5 – Start Outlook with No Extensions

Another issue could be a third-party add-in. You can test this out by starting Outlook with no extensions. You can do this by going to the Run dialog again like we did above and this time typing the following:

If Outlook starts fine, then you need to go into the add-in manager and disable all the add-ins and then re-enable them one at a time to see which one is causing the problem with Outlook.

Method 6 – Outlook Connector

You may also get a message that looks like this if you are trying to setup Windows Live Hotmail in Outlook:

In this case, it’s a problem with the Outlook Connector. You have to uninstall it and reinstall it. You can download it here:

32-bit – http://www.microsoft.com/download/en/details.aspx?id=24677

64-bit – http://office.microsoft.com/en-us/outlook/microsoft-office-outlook-hotmail-connector-overview-HA010222518.aspx

That should definitely fix your problem for Hotmail users.

Method 7 – Default Gateway

You can also get this error if, for some reason, you don’t have a default gateway setup on your computer! Not really sure why that would matter, but apparently it does. Luckily, Microsoft already has a Fix It for you download that will add the appropriate registry key to your computer to fix the problem.

Hopefully, one of the methods above fixes your problem. If not, post a comment here with your version of Office, OS, and any other relevant details. Enjoy!